Dear Madame,
Thank you for your most recent payment of $100. You might be happy to learn that at the time of this payment your balance was only $27.55, leaving a $72.45 overpayment. Our bookkeeper, Jane Doe, has credited this amount to your account, and your next billing statement will reflect this adjustment.
If you would prefer, however, we would be glad to send you a refund check in the amount of $72.45. Please telephone Jane if you wish to have this amount refunded. I have enclosed a copy of your last billing statement in case you did not receive it. Jane Doe will be glad to answer any questions you may have about our billing procedures. She may be reached at 555-5555.
Yours Sincerely,
[Your Name]
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